Welcome to the SUMMIT SUPPLIES LLC FAQ page! Here, we answer your frequently asked questions about outdoor gear and the shopping process. If you have any further questions, please feel free to contact us.
- How do I place an order?
You can browse the outdoor gear you need on our official website, select the items you want, and add them to your cart. After making your selections, click the cart icon, follow the instructions to enter your shipping information and choose your payment method, and finally confirm your order.
- What payment methods are available?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
PayPal
Other electronic payment methods (please refer to the payment options on the website for details)
- How long does order processing take?
Generally, your order will be processed within 1-3 business days, after which it will be shipped. After shipment, you will receive a confirmation email containing a tracking number, allowing you to track the status of your package.
- How do I track my order?
You can log in to our website with your account and check the order status on the “My Orders” page. Alternatively, you can use the tracking link in the confirmation email we send you to check your package status.
- Can I modify or cancel my order?
Once your order is confirmed, we will process it as soon as possible. If you need to modify or cancel your order, please contact us by email or phone as early as possible. Please note that once the order has been shipped, you will not be able to modify or cancel it.
- Under what circumstances can I request a return?
You can request a return within 30 days of receiving the goods if the goods are unused and in their original packaging. For a detailed return policy, please see our Refund and Returns Policy.
- How is my personal information protected?
We will take reasonable security measures to protect your personal information from unauthorized access and disclosure. You can learn more about how we protect information through our Privacy Policy.
- Do your products come with a warranty?
We offer a warranty against manufacturing defects on the products we sell. Please refer to the description of each product for specific warranty terms and conditions, or contact us after purchase for more information.
- How can I contact us?
If you have any further questions or need assistance, please contact us at:
Email: [email protected]
Phone: (404) 826-2004
Thank you for choosing SUMMIT SUPPLIES LLC. We look forward to providing you with quality outdoor products and services!